holiday park

As the home of Australia’s golden guitar, the rodeo hotspot, food and wine destination and all round great-time town of Tamworth is a place where tourists flock for relaxation, music and the best of times when they head to northern NSW.

Published: Wednesday, 10 Oct 2018

A little while back, the team at TekSupport were approached by the bustling town’s leading holiday caravan park, Big 4 Paradise Tourist Park in Tamworth, perfectly placed on the banks of the Peel River. It’s a high-quality tourist park that encapsulates the essence of a brilliant holiday, a place chosen and enjoyed by many thousands every year in both on peak and off-peak seasons.

It was through the valued feedback of their guests that owners, Matt and Taryn Judd of Big 4 Paradise in Tamworth realised the need for change and adaptation to a main service- one that grows with importance every year. They could no longer overlook the fact that the call for improved Wi-Fi connectivity across the park required fast intervention. Enter the Teksupport team!

So much of the supplied guest satisfaction feedback outlined that Wi-Fi connectivity was extremely important to guests. They wanted to upload, download, stream and share just as they would at home, and the fact that sometimes a poor connection inhibited these homely comforts was too much of a risk to the Parks’ brand. More to the point, it’s no secret that tourist parks are (unnecessarily, from our perspective) seen as Wi-Fi connectivity pain points. An analysis of the major travel sites points out that the call for better Wi-Fi was falling on deaf ears- the team at Big 4 Paradise in Tamworth had wanted something better for their valued guests, motioning to provide the best Wi-Fi connection to complement the ideal holiday break.

Engaging our team to complete an exclusive Wi-Fi installation for the parks guests soon saw satisfaction with promised Wi-Fi amenities on the improve. Clearly impressed, guests of the Park were almost immediately leaving positive reviews based on clearly contrasting experiences- statements such as “best Wi-Fi we’ve had on our 4-week trip” were proof that our solution made an impact where others had not.

It should come as no surprise that it’s a Tamworth local prepared to jump on board with a technological advancement like Fortinet Meru - the town was the first in Australia to switch on electric street lights all the way back in 1888! We’re so pleased to have worked closely with Big 4 Paradise Tamworth in finding a way to ensure guests were able to have the break they wanted during their visit. Keen to see how we can improve Wi-Fi at your park? See more here, or call our team on (03) 9590 0560

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Holiday and Caravan Park Owners: Are poor tech solutions earning you bad reviews?

Published: Tuesday, 18 Sept 2018

When technology gets in the way, relaxation is interrupted. For the owner of a caravan park, WiFi solutions that keep everyone happy can be quite hard to come by. And, for those looking for a holiday, it shouldn’t have to mean ditching a beloved device and it simply doesn’t have to be that way.

Maybe you don’t want to talk about how much money you spent on WiFi deployment. (You certainly wouldn’t be the first). But let’s offer a scenario: Just say that perhaps you’re a resort or caravan park owner, who knew seamless WiFi was essential, and made a well-intended purchase. Let’s say that what you hoped for and what you got weren’t at all in line with the money you spent. Along with significantly lighter pockets, you’re left with disgruntled guests, a problematic solution that needs attention immediately, and a feeling of dislike for technology in general.

At Teksupport, we usually find these problems are attributable to a lack of education around how a WiFi solution (poor, sound, or excellent) operates. Sometimes, this is because a ‘premium’ provider that hasn’t been transparent with you about what it actually, really takes to ensure WiFi is as readily available as the air we breathe. This is sadly the case, a lot of the time and we don’t believe it’s fair, or necessary.

What’s the difference? WIRED connectivity vs WIRELESS connectivity

You’re less likely to know the technical aspects of ‘blue cable’ wiring - it’s basically two merged wires that carry information both to and from your device and the network. The great thing about blue cable wiring, is that each device uses its own cable (sometimes called full duplex wiring) all of the time. Think of it this way: blue cable wiring is like your standard telephone landline, in that both parties can use it at the same time without sharing it with other telephone users.

WiFi on the other hand, offers more mobility and wireless freedom, but the downfall is we must share our WiFi channel with other devices in the local area. All devices on a WiFi channel need to wait in line to transmit. In contrast to wired connectivity where there’s no risk of a traffic jam, you can see there are appealing aspects of each connectivity option at both ends.

What happens when traffic is BAD.

Often, when a WiFi channel is busy, devices must wait for an opportunity to transmit. When two devices try and transmit at the same time, we have a collision on our hands. The devices must wait and later transmit at a random time. This is referred to as simplex or half-duplex communications.

If you’ve ever used a Citizens Band (CB) radio, you’ll understand the confusion well. What happens is actually very similar to what is happening when many and varied devices are trying to fight for their turn on a WiFi network. This significantly reduces the amount of available bandwidth to WiFi devices (bandwidth measures how much data can be sent via a connection over specific lengths of time), when compared with wired devices.

In a normal WiFi network, the client determines when they should transmit, on what channel and for how long. If we imagine a room full of WiFi devices, all trying to do their own thing in their own time, we can get a good idea of the circus going on, especially when traffic is a challenge. Think of it as something of an orchestra of unbridled musicians, where everyone is playing different instruments, in various styles, at different tempos, in unison. The result is a cacophony of noise- and yet, it is the basis on which all WiFi network operate. All of the big brand WiFi vendors you may know, for example, Cisco, Aruba, Meraki, Xirrus, Ruckus just to name a few, all operate this way – with the exception of one.

Fortinet (formerly Meru Networks)

Only one manufacturer so far has acted on the stark fact that a conductor was the only thing that could massage this noise into something far more pleasing to the ears. The conductor was the ‘Meru Difference’, manufactured by Meru Networks. Meru Networks has subsequently been taken over by Fortinet and the product range continues to be developed and marketed as Fortinet Enterprise WiFi.

A WiFi controller plays the role of the device conductor, and its job is to manage the entire WiFi deployment, taking control of devices and managing them as well. Effectively, what it does, is manage each device (or musician, according to our analogy) informing each device when the turn to play has come. The conductor is so good at the role, that the musicians don’t notice they are sharing the stage with many others. They may as well be soloing.

The Result of Fortinet Enterprise WiFi.

So what happens when the orchestra finally gets a conductor? No more “sticky” devices, no more “dropouts” and every device, no matter what its speed, gets a fair go. The net result is finally, a WiFi network that maximises the available bandwidth and will, more than likely, exceed your expectations. For park, hotel, motel and caravan park WiFi solutions, there’s never been an option that addresses the problem every other vendor has ignored. For an easy to follow, more technical over view, you’ll find the following clip interesting: https://www.youtube.com/watch?v=keD2KI0loUc.

At Teksupport, we’re committed to improving communication, wherever you are. We believe that great connectivity is essential, and that there’s room for big improvement when it comes to the solutions we deserve in wireless WiFi. If you would like more information regarding Fortinet Enterprise WiFi or would like to arrange a free, no obligation demonstration, please contact us here at Teksupport on (03) 9590 0560 today.

 

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Want happy campers? Think inside the box.

Published: Friday, 14 Sept 2018

Even the best hotel, motel, resort and holiday park owners tend to get a rough ride when it comes to maintaining net connectivity. Namely, they get a rough ride when it comes ensuring promises their Wi-Fi connection in holiday cabins does what’s supposed do. The fallout is usually through no fault of their own, but the truth really should be known: the vacation scene is notorious for Wi-Fi solutions that don’t stand up to the task. We have a solution.

 

Most accommodation providers know how easy it is for things to go wrong. You list Wi-Fi as an accommodation feature, (and in 2018, your guests no longer want, but actually NEED it), and it ‘drops out’ when they arrive. It doesn’t stop dropping out. Guests are frustrated, limited without their Wi-Fi devices and before you know it, you’ve scored a bad review. Or two. Or more. When it comes to accommodation, this is something we hear very often.

Take, for example, the recent and challenging brief we took on. The circumstance was typical of Wi-Fi standards in holiday parks. To understand why the challenge was particularly tricky, it helps to first understand why achieving a good Wi-Fi signal inside a cabin calls for thinking outside the box. Or rather, within it. 

Why even luxury holiday cabins can be a Wi-Fi Freeze Zone.

Most modern cabins are made from metal. It may (or may not) surprise you to learn that a Wi-Fi signal rarely makes it through a metal wall. And while you’ve got a mildly better chance of getting a signal from the cabin window, it gets worse: many luxury cabin windows are lined with a metal film to minimise external heat absorption. This film creates a WiFi signal barrier and this means it’s unlikely that guests will be able to do much more than send and receive a text, let alone download movies, stream content or seamlessly scroll through their favourite sites. 

It’s an extremely difficult and compromising issue for park owners to navigate.

Often, holiday cabins are generally placed in the ‘too-hard’ basket when connectivity becomes an problem. It’s something of a silent issue and it can quickly have a devastating impact on any accommodation providers ratings. But, it certainly doesn’t have to be that way, and with credit to our team of innovators, it’s possible to now keep holidaying families happier than ever. 

Teksupport recently accepted a brief from Big4 Macdonnell Ranges in Alice Springs, where they’d been challenged by the typical limitations of their standard (and outdated) Wi-Fi solution and wanted to improve it to keep their valued guests happy. We also needed to provide coverage for all outdoor areas within the 11-hectare park space - again challenging but not impossible with an innovative solution. Our fix utilised an exclusive TekSupport concept that would resolve poor signal reception inside their luxury holiday cabins. After a successful trial, the park owners ordered three more kits that day.

We want to make sure the word is out there: every holiday park owner can benefit from a Wi-Fi solution that is consistent with the great holiday experiences and spaces they offer . If you’re a park owner who is ready to offer the modern solution, the time is now!

At Teksupport, we want to bring about the change many business owners truly need when it comes to reliable, straightforward connectivity they can rely on. Our hotel and holiday park Wi-Fi solutions work hard and perform beautifully in these challenging environments, revolutionising expectations of great Wi-Fi, wherever you are. The Teksupport team can offer innovative solutions that keep your customers, guests and clients happy. Talk to us about raising the standard on Wi-Fi today!