We use software that can monitor your critical IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, this software alerts our technical staff of the problem, allowing us to begin remediation processes before outages affect business processes, end-users, or customers.
All of Teksupport's Broadband connections are automatically monitored as part of our agreement to you to provide you with excellent service. Our monitoring alerts engineers if there is ever a problem with your internet connection, so we can diagnose and liaise with wholesale service provider so that you don’t have to waste time waiting in call centre queues or worrying about this vital part of your business.
All of our TekEasy customers have their critical infrastructure automatically monitored, as part of their TekEasy contract. Firewall status, server status, disk space, and a host of other services, are monitored around the clock to advise our engineers if there is a problem with your equipment, now or in the near future.
Looking to apply a Remote Monitoring system in your business or corporate space? Call Teksupport on 03 9590 0560 or get in contact with us by sending an email.